Name That Excuse…

During a recent performance appraisal workshop one of the attendees offered up the following scenario and was asking for some advice: I have an employee in my department who consistently turns work in late. I’ve told him what needs to be done. Why can’t he just...

Owning the Outcome No Matter What

Everyone has heard a boss utter these words at some point, “I don’t care how you do it, just get it done!” This phrasing delivers a very task-oriented mindset to an employee. It tells the employee that they are getting paid to merely perform a defined function. If the...

Is Wordiness Sabotaging Your Writing?

I was recently asked to develop a business writing workshop for an audience of millennials. Since they were recent college graduates who were already in in the work force, the assumption was that this would just be a refresher course of sorts. Point in fact, these...

MBA’s…What Does it Mean to “Make Something Better?”

Optimize, improve, enhance, correct, remedy, boost, enrich, revitalize, these are all words that describe the intention to change or remove something making something better than it was before. Something is better because something makes us feel safe and secure more...

Vision, Values and an MBA

Every company today has a vision statement that articulates what it hopes to become. It also will often have a mission statement that describes what the business is all about. Companies stress certain principles and values to give their employees direction and make...