“Y” is a Crooked Letter, Is it Your Fault?

Are asking questions a good strategy for getting ahead, or should you just sit idly by? The question is a good one because contrary to the business truism “There are no bad questions,” several types of questions can have a negative effect on subordinates. As a...

Why Assertive Communication Makes Sense

That’s right, it’s here again – performance evaluation time. Are you ready to hear your manager’s suggestions for improvement and criticism? Sometimes, it can be hard to take these criticisms, especially ones like, “You need to be ‘more assertive’ in your...

Workplace Communication Report Card – “F”

Communication has changed in the workplace—with many conversations starting with a digital handshake, in which someone reaches out through an email, Twitter, SnapChat, text, or instant message. Yet, if you were to ask baby boomer workers to rate the communication...

Lost In Translation – Trigger words and phrases

Last week I completed a skills development training for a city agency. The attendees in the class were the closest targets to which citizens vent their anger, they were the front facing customer service employees.  As an exercise, I asked them to compile a list...