Email Etiquette For All Generations

In today’s workplace there are often generational conflicts, none more so than in the way people communicate. For example, to a baby boomer, ‘communication skills’ might mean formal writing and talking on the phone, but to a millennial, it might mean...

No Reply?

“This happened once beforeWhen I came to your doorNo reply” No one wants to feel disrespected or ignored. We expect acknowledgement from people whether by phone email or text or as the lyrics says through a door.  Likewise returning messages should be...

…This Should Take You No Time At All!

Your manager has  asked you to work on a project, set the criteria, given you the deadline but doesn’t ask for your input.  Your antennae starts to go up when you hear him say “and this should take you no time at all.” He is obviously clueless as to what you already...

Concise or Curt? You Decide The Message

I recently led an onsite training about effective business writing. Each attendee was asked to come prepared with a sample email that conveyed the message, “The office will be closed on Friday.” The challenge was that their email should be concise and express this...